No product may be returned to Ndustria without a Returned Material Authorization (“RMA”) requested in accordance with these procedures and approved by Ndustria. The following are the RMA procedures:
Permission to return product may also be achieved via telephone (716.551.7900) or e-mail (email@example.com). Please be prepared to provide all information required (serial number of product, order/invoice #, part numbers/descriptions of product, and quantity). RMA # and authorization to return will not be given until all information is provided.
Once authorization has been given, clearly write the RMA number on the return packing slip and on the outside of each package. Returning product without RMA number clearly visible on product may delay processing of a credit. We require that parts be returned thirty (30) days from date of RMA issue. Authorization will be withdrawn for any material not returned within that time. Authorization will be withdrawn, and goods will be returned at sender’s expense if RMA number is not provided on returned product.
A packing list must accompany all equipment being returned specifically itemizing what is contained in the box, including part number and quantity.
Returns must be shipped prepaid in original or equivalent packaging. The sender assumes responsibility for shipping and adequate packaging. Ndustria will not pay shipping charges on returned material. Sender must prepay freight and is responsible for all applicable customs, duty and brokerage charges.
GOODS COVERED UNDER WARRANTY Ndustria will, at its discretion, repair and return or replace defective equipment covered under the terms of the warranty. Unauthorized debit memos and/or credits will not be accepted. The customer will be notified of this policy and a replacement will be shipped if the part is dispositioned as a warranty item.
GOODS OUTSIDE OF THE TERMS OF WARRANTY Any equipment outside the terms of warranty will be assessed by Ndustria. The customer will receive notification of necessary repairs or corrective action. The customer must, within thirty (30) days from the date of receipt of said notification, provide written instructions to Ndustria regarding the repair or action they wish Ndustria to undertake. After the expiration of the thirty (30) day period, Ndustria reserves the right to unilaterally determine whether to discard said equipment or proceed with repairs or other corrective action, ship the equipment and bill the distributor accordingly.
There will be a 25% restocking charge on all items approved for return for credit. Credit will be given for product only; shipping charges will not be credited.